PEOPLE ALWAYS ASK
Frequently asked questions
Here are a few frequently asked questions we receive regarding our rubbish removal services.
Our services are available across the UK, from our ‘Man & Van’ collections to our skip hire service. Our teams are not based in one location but are instead dotted around the UK. This allows us to provide an efficient on-demand service, regardless of where you are in the nation.
For our quickest waste removal you should use our ‘Man & Van’ service. In some cases this service can be at your door to collect your waste on the very same day of your inquiry. Once booked, we’ll keep you updated at every step with confirmations, texts to know when we’re near and waste transfer notes once your collection has been responsibly disposed of.
As well as collecting bulky items like sofas and furniture we also provide a private wheelie bin collection service that is also available across the UK. Simply choose your bin size and a day you would like your bin emptying. On the day of your collection make sure that your bin is outside, in plain sight ready to be emptied by our team. You should also ensure that all of the waste is bagged and not loose inside the bin.
Using a responsible waste handler such as ourselves is important when removing waste. At Evergreen Waste Company, we have been professionally and responsibly disposing of waste for years and will average over 100,000 jobs per annum. We have high rates of recycling and have also become a carbon-neutral company through our carbon forests. This means you can rest easy with a peace of mind that your waste will be handled responsibly when booking with Evergreen Waste Company.
Our booking process has been streamlined to make sure that booking a Evergreen Waste Company service can be completed easily and without friction. You can simply add the service you require within our booking journey and then fill in your details.
You do not need to be at the premises on the day of your collection. If you plan on being out, please ensure that the waste to be collected is easily accessible. You can send us photos ahead of your collection to give us more information. We can also collect items from inside your home, but in these cases you will have to be in to allow us access to collect the waste.
We usually quantify waste in cubic yards, if you are unsure of how much waste you have you can try our Waste Calculator. You can create a basket of waste and the calculator will produce the total cubic yards, the weight and recommend the best services. Alternatively, you can get in contact with our team who will happily help you.
In these scenarios we are able to refund or charge for the difference on orders that were too large/small.