Privacy Policy

Last Updated: 02 January 2026

1. Who We Are

Evergreen Waste Company Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website at https://evergreenwastecompany.co.uk (the “Site”) or interact with our waste management and recycling services.

Our contact details:

Company Name: Evergreen Waste Company Ltd
Website: https://evergreenwastecompany.co.uk
Email for Data Protection: info@evergreenwastecompany.co.uk
Postal Address: [Insert Registered or Head Office Address]

2. The Information We Collect

We collect information that you provide directly and information collected automatically.

Information You Provide:

Contact Forms & Quote Requests: Your name, email address, phone number, postal address, and details about your waste requirements.
Service Bookings: Information necessary to provide our services, including collection addresses, contact details, and payment information.
Communication: Records of your correspondence with us via email, phone, or live chat.
Account Creation (if applicable): Login details and preferences.

Information Collected Automatically:

Technical Data: Your IP address, browser type and version, time zone, operating system, and other technology on the devices you use to access our Site.
Usage Data: Pages you visit, links you click, and how you navigate our Site. We collect this via cookies and similar technologies (see our Cookie Policy below).

3. How We Use Your Information

We use your personal information only where the law allows us to. Our primary purposes are:

Purpose	Legal Basis (Under UK GDPR)
To provide you with a quote, respond to your enquiries, and communicate with you about our services.	Necessary for the performance of a contract or to take steps at your request before entering into a contract.
To manage your service booking, process payments, and arrange waste collections.	Necessary for the performance of our contract with you.
To send you service-related communications (e.g., collection confirmations, invoices, or safety notices).	Necessary for the performance of our contract and for our legitimate interests (to run our business efficiently).
To improve our website, services, and customer experience (e.g., analysing website usage).	Legitimate interests (to grow our business and improve our website).
To comply with legal and regulatory obligations related to waste transfer and duty of care.	Legal obligation.
To send you marketing communications about similar services, if you have consented to receive them. You can opt-out at any time.	Consent.

4. How We Share Your Information

We will never sell your personal data. We only share it with third parties in the following circumstances:

Service Providers: Trusted partners who help us operate our business (e.g., payment processors, IT hosting providers, CRM software providers).
Waste Transfer & Compliance: As required by law, we may share details of waste transfers with regulatory bodies (like the Environment Agency) to fulfil our Duty of Care obligations.
Legal Requirements: If required by law, regulation, or legal process (e.g., to law enforcement agencies).

All third parties are required to respect the security of your data and treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and agents who have a business need to know.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, customer service records and waste transfer notes are typically kept for a minimum period required by environmental regulations.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details in Section 1.

How to Complain: If you have any concerns about our use of your personal information, you can make a complaint to us first. You also have the right to lodge a complaint with the UK supervisory authority:
The Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and their purposes, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

Cookie Policy for Evergreen Waste Company Ltd.

What are cookies? Cookies are small text files placed on your device when you visit our website.

How we use cookies:

Essential/Strictly Necessary Cookies: Required for the website to function (e.g., security, load balancing). These cannot be switched off.
Analytics/Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is anonymised.
Functionality Cookies: Allow the website to remember choices you make (e.g., preferred language).
Targeting/Advertising Cookies: May be set by third-party partners to track visits across websites (we currently do not use these for advertising purposes).

Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling or blocking cookies may affect the functionality of parts of this website. For more general control, visit www.aboutcookies.org.

Third-Party Cookies: We use Google Analytics to analyse site traffic. Google’s privacy policy is available at: https://policies.google.com/privacy.